Travel Yoga Mat – Charcoal

In the case be found damages right after delivery, we will promptly accept return or exchange the product. Please contact info@douce-tokyobay.com within 14 days after arrival with the following details.

• Order number

• Returned items and reasons for returns

• Full name

• Contact phone number

• Shipping address

• Number of items

*Items that can be accepted for return/exchange are unused items only.

*Please note that we will not accept for returns or refunds except defectives.

*We will process the exchange within 7 business days after receiving the item and will contact you again by e-mail once procedure is completed.

*If you wish to get a refund, it may take some time depending on your credit card company or bank. Also it may be caused service charge.Please kindly contact your credit card company.

*Please note that the refund may not be reflected in statement for a month or more. Please kindly contact your credit card company.

We recommend you clean your mat only after about every 5-10 uses.

• Use a drop of dishwashing liquid, lemon juice or white vinegar heavily diluted with plenty of water and wipe it with a non abrasive damp sponge.
• We do not recommend using any chemical mat cleaner sprays or sprays with essential oils, as they can potentially damage the mat.
• Avoid keeping your mat out in the sun for long periods of time. Our mat is biodegradable, so prolonged exposure to the sun can degrade it more quickly.
• Roll it up with the top side (laser-etched side) on the outside between use. Our mat is designed to be rolled this way and this will ensure your mat rolls out nice and flat each time you use it.
• Over time and use your skin’s natural oils may mark or stain the surface of the mat. Avoid practicing on the mat with freshly applied creams or oils.